Terms of Service

• Managed deployment and hosting of your OpenClaw AI assistant instance
• Integration with messaging platforms including Telegram, Discord, and WhatsApp
• Choice of AI model: Claude (Anthropic), ChatGPT (OpenAI), or Gemini (Google)
• Persistent memory, persona customisation, and automatic maintenance
• Infrastructure management, updates, and uptime monitoring

The Service integrates with third-party platforms (Telegram, Discord, WhatsApp, Anthropic, OpenAI, Google). Your use of these platforms is also subject to their respective terms of service. CloudCraftr is not responsible for changes to, or unavailability of, third-party services outside our control.

We aim for high availability but do not guarantee uninterrupted access. The Service is provided “as is” and may be subject to planned maintenance or unexpected downtime. We will make reasonable efforts to notify you of planned maintenance in advance.

You must be at least 18 years of age to use the Service. By agreeing to these Terms, you represent and warrant that you are 18 or older. The Service is not intended for use by minors.

• You must provide accurate, complete, and current information when creating your account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately at support@openclaw.ag if you suspect any unauthorised access to your account
• You may not share your account or allow others to use your credentials
• One account per person or legal entity

You are solely responsible for all activity that occurs under your account, including the conduct and content of your deployed AI assistant. CloudCraftr will not be liable for any loss or damage resulting from your failure to maintain account security.

The Service is available on a monthly subscription basis at USD $29 per month (“Subscription Fee”). All prices are in US Dollars unless otherwise stated. The Subscription Fee is charged in advance on a recurring monthly basis.

• Payment is processed securely by Stripe, Inc. Your payment information is stored and managed by Stripe and is subject to Stripe's privacy policy
• Your subscription renews automatically each month on your billing date unless cancelled
• You authorise us to charge your payment method on a recurring basis for the Subscription Fee
• If a payment fails, we reserve the right to suspend your account until payment is successfully processed
• We may update our pricing with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.

We offer a satisfaction guarantee. If you are not satisfied with the Service within the first 7 days of your initial subscription, contact us at support@openclaw.ag and we will issue a full refund — no questions asked. After 30 days, no refunds are issued for partial months or unused periods. Refunds are at our sole discretion in exceptional circumstances.

Prices shown exclude VAT or applicable taxes where required by law. You are responsible for any taxes applicable to your subscription in your jurisdiction.

• Any content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Spam, unsolicited bulk messaging, phishing, or deceptive communications
• Content that infringes intellectual property rights of any third party
• Impersonation of any person, entity, or organisation
• Distribution of malware, viruses, or any other malicious code
• Activities that interfere with or disrupt the integrity or performance of the Service
• Circumventing or attempting to bypass any usage limits, security measures, or authentication mechanisms
• Any use that violates the acceptable use policies of the underlying AI model providers (Anthropic, OpenAI, Google) or messaging platform providers (Telegram, Discord, WhatsApp)

You are solely responsible for the prompts, instructions, and configurations you provide to your AI assistant, and for the outputs generated. CloudCraftr does not review or endorse user configurations or AI outputs. You indemnify CloudCraftr against any claims arising from your use of the Service or your assistant's outputs.

The Service, including its design, software, branding, logos, and underlying technology, is owned by CloudCraftr LLP or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in the Service.

OpenClaw is an open-source project maintained by its respective authors and contributors. CloudCraftr operates as a hosting provider and is not affiliated with, endorsed by, or a representative of the OpenClaw project. Your use of OpenClaw itself is subject to the OpenClaw project's own licence terms.

You retain all rights to configurations, data, and content you create or provide through the Service. By using the Service, you grant CloudCraftr a limited, non-exclusive licence to process and store your content solely to the extent necessary to provide the Service.

Any feedback, suggestions, or ideas you submit to us may be used by CloudCraftr without restriction or compensation to you.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by applicable law, CloudCraftr LLP, its directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages resulting from your reliance on AI-generated outputs from your assistant
• Interruption or unavailability of third-party platforms (Telegram, Discord, WhatsApp, AI model providers)

In any event, our total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to CloudCraftr in the 3 months preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless CloudCraftr LLP and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights.

You may cancel and terminate your account at any time. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account and associated data will be scheduled for deletion.

We reserve the right to suspend or terminate your account and access to the Service at our discretion, with or without notice, for reasons including but not limited to:

• Breach of these Terms or our Acceptable Use policy
• Non-payment of the Subscription Fee after a reasonable cure period
• Any activity we reasonably believe poses a risk to the Service, other users, or third parties
• Regulatory or legal requirements compelling us to do so

Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including limitations of liability, intellectual property, and governing law) will survive.